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No. 18087
ID: 05187c
I backed this project from the start, I patiently waited for 4 years.
Today after being informed my order was to ship 2 months ago I finally got a response from Ivan. I had emailed and called for 6 weeks hopefully trying to get a response. So I had no choice but to contact my bank. Here is the response I got.
"I was under the impression we had notified all our customers involved in Rhodie investigations. I have nothing I can say that will make you feel better, but my heart hit the floor when I discovered you were not informed.
As I hope you can understand, we are not in the business of stealing from our customers, but the amount of variables and chaos has basically brought it to that for you.
Here is what is going on.
1. Atlantco, the people who constructed the BDUs, discovered 2 weeks before the end of production, that even with our increased safety margins, they ran out of fabric for the boonie hats. Cutting us short 115 Boonie hats. We dictated who got boonie hats by shipping orders that were Boonie only, then shipping the orders involving boonie hats chronologically. So the last 115 orders for boonies get their money back instead.
The tricky part of refunding customers, is that the payment processor used at the time is now defunct and we can no longer use them to process refunds. The most timely and organized method we had was putting the $19.99 into your kstore account as a temporary form of a refund. This is not us telling you "worry not you can still spend money on us", but the best way to give you some form of your money back while we work out a check or paypal money.
2. We do not have your UBAC in size 2XL-Reg. Ethier Atlantco made a order mistake, or your UBAC was mispacked. Part of what we have been working on, is clearing through Rhodie Returns and order corrections to recover your UBAC in this size to send to you. This is what we have been waiting on currently, but have still not found anything. We have UBACs in 2XL-LONG that I can send instead. Otherwise I can refund you along with the boonie hat.
About the Boonie and UBAC. Along with the refund, I want to offer prototype Rhodie fabric in the amount needed to make these items for free. This is optional, but you might be able to have someone else create those items (or other items) for you with the fabric.
Another thing I would like to mention without insulting you as much as possible is that there is a good chance there might be a 2nd run of Rhodie with the safety margins tripled, and Atlantco whipped five times as hard. So you have options if you are still interested in eventually acquiring these items.
Here's what happens next.
1. I find out if you want a check or paypal money.
2. I find out if you want to replace your UBAC 2XL-reg with a 2XL-Long
3. I find out if you want the prototype fabric
4. I send out everything to you with your XL-Reg Pants.
We made the mistake of underestimating the work load 450 pre-orders would be on two people.
The end goal is trying to get as many Rhodie items of quality into your hands as possible. If you do not go with the 2XL-LONG ubac, I will keep it on the investigation board, so that if we do find it, I can contact you to see if you still want it.
If there is any service I can add, or any more information on what happened I can fill you in on, please ask."
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