I am the landlord ;__;
That's what took over an hour, trying to find keys, and to get permissions to enter the unit due to lack of formal 24 hour notice. I miss the chill renters that were there previously. Just knock on the door, "Yo, something is broke", "yeah, come on in, let me show you".
She lied and said she power cycled the router. Then when I got there, she called me and was like "lol, I don't know what a router is". Same tenant claimed that the house had bed bugs (it didn't) [her kid got fleas] and fled to the breakers in palm beach.