> still in Miami, teaching second group how to use schedule software
> have old guys and young dudes in the class
> the computer skill gap runs parallel with the generation gap
> old guys (late 40 and 50s) can't figure out single vs double clicking
> young guys were done hours ago and are now getting rowdy because they're bored
> working through shit STEP BY STEP
> Young Guys: What do we do with this this this and this?
> Me: Damnit we're not there yet
> Me: Ok, next step, click "Customer"
> old guys lost
> OG: Where'd you find customer?
> one of the old guys in class is a Terry Tate looking gigantic black dude, great employee, nice guy, booming voice
> I explain that 1) We have to take lunches and 2) How to record lunches
> Terry: WELL I DON'T AGREE WITH THAT! THERE SHOULD BE A COMPANY POLICY AND WE SHOULD ALL STICK TO IT.
> Me: Yeah, that's what I'm explaining... the company policy.
> Terry: MAN, THAT'S NOT RIGHT! IT SHOULD BE LIKE THIS AND THIS AND THIS AND THIS AND THAT ONE TIME WE DID THIS.... (carries on for a while)
(Now I'm a pretty unassuming and forgettable guy...)
> Me: Terry! Terry! I'm here to teach you how to use this software. I'm not HR. I'm not your supervisor. I'm not your manager. I clarified this stuff with my boss ahead of time, this is how we're going to do it. If you've got a problem, talk to your boss and HR. Now can we get back to recording time?
> old guy #2. Refers to a group of people he is addressing as "Yinz". (PA equivalent of Y'all.) Worked for the airlines for 20 years, just started with our company.
> I explain that you have to take a lunch before your 5th hour, and a second lunch before you're tenth hour
> Yinz: Well what if I take my lunch at 8am and I'm back on at 8:30, how am I supposed to get my next lunch in in the next 4.5 hours?
> Me: It's not relative to when you take your lunch, it's based on when you started work, 5 and 10 from the start of work
> Yinz: You're not listening to me! (Repeats statement.)
> Me: IT... DOESNT... MATTER... WHEN... YOU... TAKE... YOUR... LUNCH. The lunches are not relative to each other. It's when you START work.
> Yinz: But what if that's at 8am???
> Yinz asks keeps asking questions about general work policies, hypothetical scenarios, "what if" questions, and "why" questions.
> Me: Dude, I don't know why we do things this way. I don't know why the boss decided this or that. I don't know why human resources came up with this policy. I don't know why our engineers haven't provided us the information. I'm here to show you how to use the damn software.
To get the crazy train back on track I put a moratorium on "why" questions, (because I don't fucking know), I told one of the young guys to just shut up and explained that next time it would be "Shut the fuck up" and then I'd start throwing shit. And I told Terry Tate to take up his issues with someone that matters.
Even being a friendly crowd, it was fucking rough. The young guys are moving ahead and getting side tracked and not listening, the old guys need assembly language level step-by-step instructions on how to press the "any key" and bitching and bantering about policies and "the old days".
During lunch time I just ate and went to my room and played 30 minutes of DOOM. One of the guys in class sent me a big ass text message of encouragement saying I was doing a great job. Two guys I talked to at dinner complimented me on keeping my shit together and getting them back on track.
More out of sympathy I think. I don't know how visibly pissed I got.